Consumers are spending more and more in the Leisure and Entertainment sector, and their behaviour is changing. These health-conscious clients value immersive experiences, speed, and convenience. Technology has a role to play too, delivering improved customer experience through segmentation and personalisation.

To maximise these opportunities, the industry is consolidating for growth, meaning increased merger and acquisition activity is prevalent.

Typical assignments

  • Implementing customer analysis and reporting tools, and training users to explore high availability customer data with confidence
  • Using technology to measure the depth of customer engagement, manage incentives, and monetise relationships
  • Reducing the administrative overhead of financial reporting, ad hoc analysis, planning, budgeting, and forecasting—through increased automation